Table of content
Participants
Wroclaw University of Technology
Lukasz Dudzinski
BELNET
Pieter Hanssens
Dirk Haex
NORDUnet
Stefan Liström
Notes from the meeting
Goal/deliverables
Investigating what has been done in this area before (ITIL?)
Defining functions used and needed by a NOC
Compare tools used to realize these functions
Organisation mapping (Who does what/expectations/responsibility)
Discuss process workflows (what is important to think about for different workflows)
Investigating which of the above is relevant for different kinds of sized networks
Producing a best practises, experience and implementations userguide
Functions:
Setting up/maintaining a NOC
Knowledge management
Reporting
Documentation
Measurements (Performance of the NOC (KPI)/network (SLA))
Tools:
Compare function areas
- tool taxonomy
- survey of European NRENs - what are they using
Workflows:
Who to handle information sharing
Developing:
Use opensource software for development. (pros/cons)
GA presentation
As a result of this meeting a presentation was made and presented at the General assembly at the Terena conference.
The presentation was well received and further discussions will be held during the summer whether a tF NOC will be started or not.